Shipping Policy

When can I expect to receive my shipment?

All orders are dispatched from our warehouse within 5 working days of the order being placed. Delivery will take between 10 and 20 working days from the date of dispatch, depending on carrier availability and location. We apologize if there may be delays in delivery if the shipment requires customs clearance or inspection, or if there are transportation delays caused by the carrier service.

How can I track my order?

A tracking number will be provided to you in your shipping confirmation email. You can use the number and track your order at www.17track.net.

What is your shipping cost?

We have a fixed shipping price of $5.99 for all destinations: United States, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, UAE, Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, Luxembourg.

Which countries do you ship to?

We currently ship to the United States, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, UAE, Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, Luxembourg. If your country is not supported by our logistics, we will inform you immediately and make the necessary changes to your order. To find out more about our destination listings, contact us at support@heagumart.com.

How can I change my shipping address?

The change of address is only possible until 23:00 (PDT, -7 GMT) on the same day of order acceptance at the latest. You can contact us at support@heagumart.com to request such changes.

Can I have my order delivered to an address other than my card billing address?

Yes, this is possible.

How will my order be shipped?

Orders are shipped on regular business days, excluding holidays. Orders placed on Saturday or Sunday will be shipped the following Monday.

Taxes

You are responsible for all taxes, duties and fees imposed by the jurisdiction to which the products are shipped, including but not limited to sales or use taxes, value added taxes or tariffs.

Are items shipped from overseas orlocally?

Depending on product availability and destination, items are shipped directly from ourown factories located in the United States, Canada, Australia, or from our manufacturingfacilities in China.